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Policies

Poipu Vacation Rental Policies

Please note that many of our condos at our Poipu Bay resort may be rented as a one bedroom or two bedroom configurations. One bedroom pricing is displayed. Maximum occupancy for one bedroom condos is two people. Please select the two bedroom rate at the appropriate step if you have more than two people in your party. Please call 808.742.7571 if you have any questions.

Cancellation Policy: There is a standard $50 cancellation fee per reservation. To cancel within 30 or more days notice prior to arrival date, you receive a full refund less than the $50 cancel fee. No refunds are given for less than 30 days notice, late arrivals or early departures.

Holiday Cancellation Policy: There is a standard $100 cancellation fee. To cancel within 60 or more days prior to arrival date, you receive a full refund less than the $100 cancel fee. No refunds are given for less than 60 days notice, late arrivals or early departures. Trip insurance is recommended.

Accommodation Policy: We must reserve the right to move your reservation to a comparable unit or offer you an upgrade if a comparable condominium is not available. This rarely happens, but we ask for your understanding in these situations. If we have reserved the specific condominium you have requested and must move you, a staff member will call you to discuss the options available. All guests are guaranteed the condominium category they reserve or an upgrade to the next category.

*All rates are per night and are subject to change without notice until date of confirmation.

A Message for our Loyal Guests
Reservations Closed Until October 15, 2020

We are happy to announce that the state of Hawaii will launch a pre-travel testing program for visitors as an alternative to the 14-day quarantine, effective October 15, 2020. For full details of the program, please visit GoHawaii.com. We look forward to welcoming you to the Valley Isle!

Our cleaning and disinfecting procedures adhere to CDC and health department standards and all of our staff have been trained on the proper use of cleaning products and processes. In recent weeks, we have implemented enhanced cleaning protocols in common areas of the resort as well as in our rooms. Additionally, we have made hand sanitizers available around our property for your use.
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A Message from Whalers Cove Report