Frequently Asked Questions (FAQ)
If you don’t see your question, please email us at email@example.com. You may also call at 808-742-7571.
Is there construction taking place during my stay?
Periodically, we may have an owner doing a remodel or making improvements to their condo. Generally, most work is non-intrusive with limited hours. If you are concerned, please email us at firstname.lastname@example.org.
What are your pool rules?
We don’t allow any glassware leading up to and in the pool area. Each condo has a large selection of plastic items. Children under the age of 12 are not allowed in the heated spa. Floatation devices are not allowed. The entire pool area is non-smoking.
How close is the beach?
We are about a mile from the famous Poipu Beach Park with ample parking, showers and lifeguards. Baby Beach is a very small beach just a short walking distance from the resort.
Is Whalers Cove Resort beachfront?
We are located on the ocean. However, we are not beachfront.
Does Whalers Cove have air conditioning?
Since we are located on the ocean, we have beautiful trade breezes. In addition, each condo has ceiling fans in all rooms and the front desk has additional portable floor fans, if needed. As a result, we do not have air conditioning.
What about transportation?
We recommend that you rent a car during your stay because the island is rural and the bus system is sparse. We have a discount program with AVIS for each booking. The island of Kauai also offers taxi service.
Does Whalers Cove Resort have beach gear?
For bookings made directly through the front desk, we have an assortment of items for the beach including chairs, coolers, umbrellas and some snorkel gear. We even have boogie boards.
How close is shopping and dining to the resort?
Kukuiula Shopping Village is within walking distance offering numerous world-class dining and shopping choices including Lappert’s, Bubba’s, Meriman’s, Eathing House, Tortilla Republic, Living Foods & The Lanai, Quiksilver, Tommy Bahamas, Maile, Mahina and many more.
Does Whalers Cove Resort have pool passes?
No. Both pools are available to guests staying at Whalers Cove Resort between the hours of 8:00am and 10:O0pm, 7 days a week.
What are the hours at the front desk?
9:00am to 5:00pm, daily.
What is the early arrival and late check out policy?
Both are available upon request, but not guaranteed. These requests are subject to fees. If your departure flight is late, we strongly suggest booking your condo for one more day. This way you can fully enjoy your last day, have a nice dinner, shower and report to your flight refreshed. We can hold your bags free of charge in the lobby until 5:00pm.
Does Whalers Cove Resort have items for infants?
We have portable pack ‘n plays and highchairs.
Does Whalers Cove guarantee a specific condo?
We do take requests for specific locations, i.e. floor and building. However, we cannot guarantee these requests. We will make every effort to put guests where they would be most comfortable.
How does the grocery shopping services work?
We can pre-stock your condo upon arrival. Email your personal list to the front desk. We’ll add a nominal fee of 20% of your total grocery bill. Please submit your list 72 hours prior to arrival.
What nightlife do you have on Kauai?
Usually, the days start and end early at Whalers Cove Resort. There are many outdoor activities like water sports, cruises, hiking, ATV, horseback and ziplining, so most of the action takes place while the sun is up. You will find a few live music options at Kukuiula and Poipu Shopping Villages as well as Friday nights in Hanapape during the Art Walk.
Does Whalers Cove Resort have additional bedding?
We do offer portable futons with advance requests.
Is Whalers Cove Resort a time-share community?
No. Our condos are individually owned so you do not have to sit through long or boring presentations.
Does Whalers Cove Resort charge a resort fee?
Yes, a nightly resort fee of $15 is applied to all bookings and includes WiFi, newspapers and coffee service in the lobby as well as on-site parking.