Frequently Asked Questions
If you don’t see your question, please email us at email@example.com. You may also call at 808-742-7571.
Is Whalers Cove Resort beachfront?
We are located on the ocean. However, we are not beachfront.
How close is the beach?
We are about a mile from the famous Poipu Beach Park with ample parking, showers and lifeguards. Baby Beach is a very small beach just a short walking distance from the resort.
What are your pool rules?
We don’t allow any glassware leading up to and in the pool area. Each condo has a large selection of plastic items. Children under the age of 12 are not allowed in the heated spa. Floatation devices are not allowed. The entire pool area is non-smoking.
Does Whalers Cove have air conditioning?
Since we are located on the ocean, we have beautiful trade breezes. In addition, each condo has ceiling fans in all rooms and the front desk has additional portable floor fans, if needed. As a result, we do not have air conditioning.
What about transportation?
We recommend that you rent a car during your stay because the island is rural and the bus system is sparse. We have a discount program with AVIS for each booking. The island of Kauai also offers taxi service.
Does Whalers Cove Resort have beach gear?
For bookings made directly through the front desk, we have an assortment of items for the beach including chairs, coolers, umbrellas and some snorkel gear. We even have boogie boards.
Should I Use Reef-Safe Sunscreen?
Whalers Cove fronts a beautiful natural coastline with reefs, which makes for great snorkeling experiences. To help preserve our beautiful reefs, it is highly suggested to use reef-safe sunscreen.
Avoid using sunscreens that contain mineral oil, titanium dioxide, oxybenzone, and octinoxate, as these are not biodegradable and harmful to sea life.
Here is a list of reef-safe sunscreens available at retailers:
- Kokua Sun Care Hawaiian SPF 50 Natural Zinc Sunscreen
- Mama Kuleana Waterproof SPF 30 Reef-safe Sunscreen
- Little Hands Hawaii SPF 35+ All-natural and Organic Sunscreen
- Manda Organic SPF 50 Sun Paste
- Raw Love SPF 35 All-natural Mineral Sunscreen
- Thinksport SPF 50 Sunscreen
- All Good SPF 30 Sport Sunscreen Lotion
- Babo Botanicals SPF 30 Clear Zinc Lotion
- Suntegrity Natural Mineral Sunscreen
- Badger SPF 30 Unscented Sunscreen Cream
- Raw Elements SPF 30 Certified Natural Sunscreen
- Stream2Sea SPF 30 Mineral Sunblock
- Loving Naturals Clear Body SPF 30+ All-natural Sunscreen
- Banana Boat Simply Protect SPF 50+ Sunscreen (spray, not lotion)
- Olita Mineral Sunscreen Lotion SPF 30
How close is shopping and dining to the resort?
Kukuiula Shopping Village is within walking distance offering numerous world-class dining and shopping choices including Lappert’s, Bubba’s, Meriman’s, Eathing House, Tortilla Republic, Living Foods & The Lanai, Quiksilver, Tommy Bahamas, Maile, Mahina and many more
Does Whalers Cove Resort have pool passes?
No. Both pools are available to guests staying at Whalers Cove Resort between the hours of 8:00am and 10:O0pm, 7 days a week.
What are the hours at the front desk?
9:00am to 5:00pm, daily.
What is the early arrival and late check out policy?
Both are available upon request, but not guaranteed. These requests are subject to fees. If your departure flight is late, we strongly suggest booking your condo for one more day. This way you can fully enjoy your last day, have a nice dinner, shower and report to your flight refreshed. We can hold your bags free of charge in the lobby until 5:00pm.
Does Whalers Cove Resort have items for infants?
We have portable pack ‘n plays and highchairs.
Does Whalers Cove guarantee a specific condo?
We do take requests for specific locations, i.e. floor and building. However, we cannot guarantee these requests. We will make every effort to put guests where they would be most comfortable.
How does the grocery shopping services work?
We can pre-stock your condo upon arrival. Email your personal list to the front desk. We’ll add a nominal fee of 20% of your total grocery bill. Please submit your list 72 hours prior to arrival.
What nightlife do you have on Kauai?
Usually, the days start and end early at Whalers Cove Resort. There are many outdoor activities like water sports, cruises, hiking, ATV, horseback and ziplining, so most of the action takes place while the sun is up. You will find a few live music options at Kukuiula and Poipu Shopping Villages as well as Friday nights in Hanapape during the Art Walk.
Does Whalers Cove Resort have additional bedding?
We do offer portable futons with advance requests.
Is Whalers Cove Resort a time-share community?
No. Our condos are individually owned so you do not have to sit through long or boring presentations.
Does Whalers Cove Resort charge a resort fee?
Yes, a nightly resort fee of $15 is applied to all bookings and includes WiFi, newspapers and coffee service in the lobby as well as on-site parking.
Is there construction taking place during my stay?
Periodically, we may have an owner doing a remodel or making improvements to their condo. Generally, most work is non-intrusive with limited hours. If you are concerned, please email us at firstname.lastname@example.org.